RMN.HIRE Terms & Conditions

By hiring from RMN.HIRE, you agree to all terms and conditions listed above.
If you are under the age of 18, it is recommended that you read these terms with a parent or legal guardian before hiring.

Please read description to the hire item you are selecting. All slight/minor wears or damages are written on the posts. When hiring you agree and are aware of this prior to collections. Any questions or further images please dm on Instagram before booking.

Payment
Once payment is made, there is a strict no-refund policy for change of mind, sizing issues, or cancellation.
 
Full payment is now taken online, due to our new website. If needing to cancel, give RMNHIRE 7 days notice to be eligible for a credit note. If you notify RMNHIRE within 7 days of your event you may not be issued a credit note. Situations will vary. Credit notes are valid for 3 months.

If cancelled, $30 will be deducted from the total cost as a cancellation fee. This will be taken out of the hire cost paid.

A hire item may only be worn once per payment unless paid for again.

Local returns

If you have hired locally, all Saturday and Sunday hires must be dropped back by Monday at the latest, unless otherwise discussed.

Weekday hires must be returned the day after the event date, unless otherwise discussed.

A strict late fee of $22 per day (GST included) applies for all late returns.

Please do not wash the hire item.

Simply return it after wearing in the hire bag provided.

Please notify us of any extreme staining, damage, or issues. Fees will apply if damage occurs to a self-cleaned item.

Postage/returns

Express postage is a flat fee of $35 and includes a return satchel with your hire. This can be selected upon checkout on our website.

All pre-planned postal hires for Friday–Sunday events will be sent express on the Monday of the event week.
Mid-week postal hires are accepted — please message to arrange postage date.

Try on for hires are allowed interstate however, the cost of the "try on" will be the regular cost of the hire plus postage.

All postal hires must be returned via the post office by Monday morning (1pm latest). The parcel must be handed over the counter and a tracking receipt obtained.

Do not place return parcels in street post boxes.

Postage is at the hiree’s risk. If a parcel is lost or misplaced, full RRP will be payable by the hiree.

If the parcel does not arrive in time for the event, no refunds will be provided. A credit note may be issued for the hire cost only. Postage fees are non-refundable and non-creditable.

We do not ship to New Zealand or internationally.

Damages and/or repairs

All damage or non-repairable hires must be paid at full RRP by the hiree. The hiree agrees to these terms when booking.

Repairable damage such as rips, tears, rehemming, extra dry cleaning, or broken zips must be paid by the hiree. Costs generally range from $10–$40 depending on the issue. This also applies to damage caused during try-ons.
Unwashed tan, one-day tan (not washing off), or gradual tan/moisturiser are not allowed when hiring.

Fake tan can be worn if washed off at least 24 hours prior to wearing the item.
If you hire a long dress, please be mindful and avoid dirtying the hem. This type of staining is difficult to remove and cleaning or rehemming fees may apply.
Anything beyond a simple hand wash, including wine stains, dirt/mud, or items requiring soaking, will incur a cleaning fee.

Credit notes/vouchers

Any credit note issued must be used within 3 months of issue.

For in-store try on appointments t&cs: please locate them on the booking system.